REFUND POLICY

Right to a Refund

Customers may request a full or partial refund in these cases:

  • Defective or damaged product

  • Order cancelled before dispatch

  • Return approved under our policy

In line with EU law, customers can withdraw from the purchase within 30 calendar days of receiving the product, provided it is unused and in original condition.

How to Request a Refund

Contact us via the website form or email [YOUR CONTACT EMAIL], providing:

  • Order number

  • Product details

  • Reason for request

Requests must be made within 30 days of delivery.

Processing

Approved refunds are processed within 7 business days using the original payment method.

Defective or Damaged Products

Options include:

  • Full refund

  • Replacement (subject to stock)

  • Store credit

Photos or videos of the issue must be provided.

Exceptions

Some products may have special refund conditions, notified at purchase.