SHIPPING POLICY

1. Supply Chain

Each piece is handcrafted by skilled artisans in select ateliers across Europe and Asia, with meticulous attention to detail.

2. Order Processing

Up to 3 business days (Mon–Fri). Tracking provided.

3. Delivery Times

  • EU: 7–10 business days (up to 15 for islands).

  • Delays may occur due to weather, strikes, or demand.

  • If no package after 20 business days, contact us.

4. Tracking

Sent by email and available in your account.

5. Correct Address

If wrong, package may be:

  • Re-sent (customer pays new shipping)

  • Refunded (minus original shipping)

6. Failed Deliveries

Usually held 7–10 days at collection point before being returned.

7. Customs & Duties

Orders outside your region may incur VAT or duties. Contact us for support.

8. Split Deliveries

Orders may arrive in separate parcels.

9. Delays Over 30 Days

Customer can choose: free re-shipment or full refund.