RETURNS & EXCHANGES POLICY

1. Satisfaction Guarantee

At Secret Club, your satisfaction comes first.

2. General Conditions

Contact via form or email: [YOUR CONTACT EMAIL].

3. Accepted Reasons

  • Change of mind / withdrawal: up to 30 days, unused, original packaging.

  • Manufacturing defects: within 30 days (not misuse).

  • Damaged on arrival: refuse delivery or request immediate return.

  • Wrong product: must request change within 7 days.

Returns must include photos/videos as proof.

4. Refund Options

  • Store credit

  • Refund to card (1–2 billing cycles)

  • Bank transfer (within 10 business days)

  • Re-shipment or refund if lost/out of stock

5. Customer Responsibility

Customer is responsible for choosing correct model/colour.